Wholesale Coordinator

Wholesale Coordinator

Vancouver, BC (Hybrid)

Full-Time, Permanent

Hybrid (3 days a week at the office)

Work Location: Native Shoes is a hybrid organization based in Vancouver, BC. Employees on the Sales team located in the Greater Vancouver Area are expected to be in the office a minimum of 3 days per week, with some flexibility when situations arise. 

About Native Shoes

At Native Shoes we make footwear and we strive to Live Lightly. We’re here to make everyday life easier to step into. The result is footwear that’s uncomplicated to wear and easy to return to. Lighter should mean less impact, not less shoe. Because when light is done right, it isn’t flimsy, it’s dependable. We are the before and after everything footwear brand.

What We’re Looking For

The Wholesale Coordinator plays a key role in supporting our wholesale business and delivering a seamless experience to our partners. You’ll work closely with Sales and Operations to ensure orders are processed accurately, timelines are met, and customers are supported every step of the way.

This is a hands-on, detail-oriented role where you’ll act as a key link between teams, helping keep things organized, solving day-to-day issues, and ensuring everything runs smoothly behind the scenes.

We’re looking for someone who is proactive, organized, and customer-focused, with the ability to take direction and turn it into action. You’re comfortable managing multiple priorities, communicating across teams, and contributing to a positive, efficient workflow.

What You’ll Do

• Support the Sales team with day-to-day operations and administrative tasks
• Coordinate retailer meetings and manage sample organization for line reviews
• Act as the main point of contact for wholesale customer service inquiries
• Process wholesale orders, returns, and credits accurately and efficiently
• Manage item setup, pricing updates, and customer onboarding across systems and retailer portals
• Monitor order flow and collaborate with Operations to resolve shipping or delivery issues
• Maintain accurate product information across internal tools and customer platforms
• Support trade shows, promotions, and key sales initiatives
• Prepare reports and assist with tracking account performance and key metrics
• Maintain professional internal and external relationships that meet company core values, and proactively build strong working relationships across all teams
  

Qualifications

• 2–5 years of experience in sales support, account coordination, merchandising, or operations within a retail environment
• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
• Strong understanding of retail operations, customer needs, and market dynamics
• Proficiency in Microsoft Office 365 (especially Excel, Outlook, and PowerPoint)
• Strong analytical skills with a high level of attention to detail, particularly in data management and reporting
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Experience with tools such as HubSpot, NuOrder, Dropbox, Mailchimp, Monday.com, or similar platforms is an asset
• Knowledge of retail math and product setup processes
• Familiarity with the footwear or apparel industry is an asset
• Interest in footwear culture and awareness of current trends